Tempat Pencari Lowongan Kerja: Remote Coffee Equipment Advisor

Remote Coffee Equipment Advisor - Pro Coffee Gear, Jakarta

deadline of application is on Jun, 10 from https://www.linkedin.com/jobs/view/

Job Responsibility /Description:

This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Remote Coffee Equipment Advisor field have been opened and published up to the specified time.
Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences.
Technical Support: Assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge.
Customer Relationship Management: Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey.
Sales Support: Guide customers through the purchasing process, creating quotes and invoices through Shopify, QuickBooks, and other platforms.
Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables.
Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary.
Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions.

Job Requirement / Minimum Qualification:

Please attach your last CV. Only shortlist candidate will be contacted.
Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued.
Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation.
Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality.
Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios.
Digital Proficiency: Comfort with e-commerce platforms, especially Shopify and QuickBooks.
Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment.

Other Position
Jobs Summary
JOB LEVEL
Expertised,Excellence
JOB CATEGORY
Consultant,Konsultan

About Pro Coffee Gear

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable Coffee Equipment Advisor with strong customer service skills to join our team. This remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers.

OFFICE ADDRESS