Product Support Analyst I - CSG, Indonesia
deadline of application is on Jun, 15 from https://www.linkedin.com/jobs/view/
Job Responsibility /Description:
- This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Product Support Analyst I field have been opened and published up to the specified time.
- Act as a point of contact with our customers.
- Monitor incidents to ensure Service Level Agreement are respected.
- Document and report unresolved issues to Customers and follow up on them with professionalism.
- Follow up the incidents to Product and Solution owners in Q& internal team to get the resolution based on Customer priority.
- Escalate incidents in time to next level support.
- Establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent Customer support.
- Work as one with our global team.
- Be flexible and responsive to fulfilling other duties as required.
- Gain a mid-level understanding of products, processes and procedures within the first 6 – 12 months of employment.
- Meet minimum performance expectations provided by the Supervisor and/or Director within the first 90 days.
- Meet minimum expectations for quality standards within the first 90 days.
- Consistently use soft skills on calls to ensure customer satisfaction.
- Consistently show positive progress in quality scores and performance audits.
Job Requirement / Minimum Qualification:
- Please attach your last CV. Only shortlist candidate will be contacted.
- Proficiency in English in a business environment
- Experience troubleshooting technical situations and thoroughly documenting all relevant details
- 1-2 years of technical experience
- Experience with incident management
- Experience with ITIL
- Good to have experience with SQL and Docker
- Understanding of CRM systems and other required software.
Other Position
Jobs Summary
JOB LEVEL
Experienced,Understanding
JOB CATEGORY
IT Related Services,Customer Support,Client Service
Jobs Summary
JOB LEVEL
Experienced,Understanding
JOB CATEGORY
IT Related Services,Customer Support,Client Service
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
OFFICE ADDRESS