Customer Service Representative(Boardriders)- Dealls, Denpasar - Bali
deadline of application is on May, 10 from https://id.talent.com
Job Responsibility /Description:
- This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Customer Service Representative field have been opened and published up to the specified time.
- Assist customers via email, and live chat in a timely and polite manner to provide top tier service in fulfilling the customers' needs.
- Resolve daily customer queries such as returns, warranty, fraud review, chargebacks, website administrative functions, identifying and reporting website issues, orders, returns, delivery status, exchanges, in store returns, Click & Collect queries and incidents and other customer service tasks as assigned.
- Research and follow-up on outstanding orders and shipments
- Assert excellence in Omni-channel customer service, extending from thorough product knowledge, founded website navigation, and instore retail operational awareness.
- Must be able to troubleshoot and own issue resolution through to completion.
- Identify and report website, marketplace and B2B site issuesListen to customer issues and questions and provide meaningful solutions, including self-service options
- Participate in outbound call campaigns as needed including Sales initiatives.
- Ability to work within a team environment and fit in with the strong culture and live the brands we represent
- Follow all Workplace Health and Safety Policy and safe work practices.
- Report any hazards, incidents, injuries or 'near misses' to your manager or Safety Team Member as soon as possible after the event.
- Participate in consultation and training on safety and security issues in your work area.
- Other tasks may be assigned from time to time which contribute to the overall success of the company
Job Requirement / Minimum Qualification:
- Please attach your last CV. Only shortlist candidate will be contacted.
- Proficiency in understanding and effectively utilizing written and verbal English
- Understanding of customer service-related concepts
- Awareness of Digital Commerce and warehouse distribution fundamentals
- Excellent verbal and written communication skills
- Experience in a Call Center preferred
- Customer resolution focused
- Strong decision making
- Experience in high volume fast pace setting
- Providing calm customer service
Jobs Summary
JOB LEVEL
Experienced,Excellent,Understanding
JOB CATEGORY
Client Service,Guest Relation,Customer Service
About Dealls
Boardriders, Inc., is the world's leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company's apparel and footwear brands, represent a casual lifestyle for young‐minded people who are inspired by a passion for outdoor action sports. The Company's Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company's products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company‐owned retail stores, select department stores and through various e‐ commerce channels.
OFFICE ADDRESS