Customer Service Agent - PayerMax, remote - Indonesia

Customer Service Agent - PayerMax, remote - Indonesia

deadline of application is on May, 25 from  https://www.linkedin.com/jobs/view

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Customer Service Agent field have been opened and published up to the specified time.
  • Respond promptly and professionally to customer inquiries via email, chat, or social media and other communication channels.
  • Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Provide product/service information and guidance to customers.
  • Escalate complex issues to appropriate departments or supervisors.
  • Follow up with customers to ensure resolution and satisfaction.
  • Meet individual and team performance metrics including response time, resolution time, and customer satisfaction.
  • Continuously improve knowledge of company products, services, and policies.
  • Deal with other team support work if needed.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • Associate or bachelor's degree is a plus.
  • Proven customer support experience or experience as a client service representative.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Preferred Qualifications:
  • Bilingual or multilingual abilities (Bahasa and English Language proficient; Malay Language preferred).
  • Experience in Zendesk customer service system.
Other Position
 Jobs Summary
JOB LEVEL
Experienced,Excellent,
JOB CATEGORY
Customer Service,Client Relation

About PayerMax

PayerMax is a leading global fintech company rooted in emerging markets. It is committed to delivering professional omni-method global payment solutions, including global acquiring, payout, collections, and treasury management, providing merchants a safer, more convenient one-stop payment experience.

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