English Gaming Support Agent - 5CA, APAC - Indonesia

English Gaming Support Agent - 5CA, APAC - Indonesia

deadline of application is on May, 05 from  https://www.linkedin.com/jobs/view

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this English Gaming Support Agent field have been opened and published up to the specified time.
  • you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • You speak English at an advanced level (minimum C1).
  • You are located in the Philippines, Indonesia, Sri Lanka, or Vietnam.
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.
  • Technical Requirements :
  • - A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
  • - A minimum of 8 GB RAM
  • - A 64-bit version of Windows 10 or newer
  • - An Intel Core i5-8260U or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
  • - An AMD 7870 GPU or better/similar.
  • - A smartphone usable for two-factor authentication that runs at least:
  • - Android 8.0 or newer
  • - Apple iOS 15.0 or newer
Other Position
 Jobs Summary
JOB LEVEL
We Welcome Everyone
JOB CATEGORY
IT Related Services,Game Tester

About 5CA - APAC

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

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