(Remote) Ecommerce customer service representative (based in Jakarta; fluent in English) - Wallich Venture Pte Ltd , Jakarta

(Remote) Ecommerce customer service representative (based in Jakarta; fluent in English) - Wallich Venture Pte Ltd , Jakarta

deadline of application is on Sep, 11 from  https://id.indeed.com/viewjob

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this (Remote) Ecommerce customer service representative (based in Jakarta; fluent in English) field have been opened and published up to the specified time.
  • Respond to customer inquiries via live chat in a timely, professional, and friendly manner.
  • Provide product information, troubleshooting assistance, and order support.
  • Resolve customer issues efficiently while maintaining a positive customer experience.
  • Escalate complex queries to the appropriate department when necessary.
  • Maintain a thorough knowledge of company products, services, and promotions.
  • Document customer interactions and feedback accurately in the system.
  • Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • High school diploma or equivalent; college degree is a plus.
  • Excellent written communication skills in English (additional languages are a plus).
  • Previous experience in customer service, preferably in a chat-based environment.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficiency with computers and familiarity with live chat software or CRMs.
  • Working Conditions:
  • Remote or in-office work depending on company policy.
  • Rotational shifts including weekends and holidays may be required.
Other Position
 Jobs Summary
JOB LEVEL
Diploma,Excellent,Experienced,
JOB CATEGORY
Customer service,Client support

About Wallich Venture Pte Ltd

We are seeking a highly motivated and customer-oriented Live Chat Agent to join our support team. As a Live Chat Agent, you will be the first point of contact for customers via our website or app's chat interface. Your main role is to provide accurate, timely, and helpful responses to customer inquiries, ensuring a high level of satisfaction and promoting brand loyalty.


OFFICE ADDRESS