School Database Admin & QA Specialist - Goodwork, remote - Indonesia
deadline of application is on Jun, 15 from https://www.linkedin.com/jobs/view/
Job Responsibility /Description:
- This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this School Database Admin & QA Specialist field have been opened and published up to the specified time.
- School Database Management: Setting up new schools in our backend admin tools; configuring SSO tables for authentication; logging in as school admins to complete imports; assigning grade levels and subjects; verifying all parameters before student access; performing essential configurations for school-specific requirements
- Roster Management: Managing rosters through Clever and ClassLink syncs (automated twice daily); manually triggering syncs when needed; processing CSV uploads from customers; handling ad-hoc roster updates; implementing quarterly class changes; ensuring smooth operations during August-September peak periods; verifying sync completion and accuracy
- Data Troubleshooting: Ensuring accurate transfer of student and class data; resolving roster issues promptly; fixing unassigned student/teacher errors; debugging Clever and ClassLink sync failures; verifying class assignments and license limits; documenting solutions for recurring problems
- Customer Communication: Coordinating with our CX team; collecting necessary information from schools; presenting clear options for issue resolution; explaining technical concepts in accessible language; after thorough training, eventually communicating with schools via email, phone, or Zoom directly and guiding customers through roster setup
- Internal Reporting: Providing proactive updates about system issues; reporting completed tasks in daily standups; sending exception reports and error summaries; documenting outstanding tasks; participating in sprint meetings; ensuring development team has clear information about data challenges
- Software Quality Assurance: Testing the web application; verifying cross-platform functionality; validating new features; reproducing customer-reported issues; running test suites; documenting bugs with precise steps to reproduce; locating relevant error logs; reporting findings to developers; suggesting product improvements based on testing insights
- Documentation: Maintaining up-to-date application documentation; creating changelog entries; adding illustrative screenshots; collaborating on technical documentation; documenting new procedures; ensuring materials support the customer success team
- Process Improvement: Contributing insights for workflow enhancement; participating in sprints and retrospectives; helping implement 2-week sprint processes; identifying automation opportunities; suggesting efficiency improvements; supporting continuous improvement initiatives
Job Requirement / Minimum Qualification:
- Please attach your last CV. Only shortlist candidate will be contacted.
- 3-5 years of prior experience in roles like Application Support Analyst, Manual QA, Software Tester, or Technical Writer,.
- Data literacy — ability to interpret database information and recognize patterns
- Technical proficiency with browser testing tools and methodologies
- Clear, concise written communication that simplifies technical concepts
- Experience creating documentation for technical and non-technical audiences
- Exceptional attention to detail with strong organizational abilities
- Natural troubleshooting instincts with a curious, solution-oriented mindset
- Ownership mentality with consistent follow-through on commitments
- Ability to balance thoroughness with efficiency
- Adaptable learner who thrives in a collaborative environment
Other Position
Jobs Summary
JOB LEVEL
Experiencedd,Exceptional,
JOB CATEGORY
IT Related Services,Administrative,Consultant,Konsultan
Jobs Summary
JOB LEVEL
Experiencedd,Exceptional,
JOB CATEGORY
IT Related Services,Administrative,Consultant,Konsultan
About Goodwork
We're an educational technology company providing personalized online math instruction that helps students overcome learning gaps and accelerate their progress. Our mission: help one million kids graduate high school by providing the foundational math skills they need to succeed.
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