Customer Success Specialist - Noloco, Indonesia
deadline of application is on Jun, 02 from https://www.linkedin.com/jobs/
Job Responsibility /Description:
- This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Customer Success Specialist field have been opened and published up to the specified time.
- Respond to user questions via in-app chat, our community forum, and Slack — explaining features, offering solutions, and linking to helpful resources.
- Record short Loom videos to walk users through features or troubleshoot issues.
- Escalate bugs to the engineering team with clear steps to reproduce.
- Identify common pain points and update or create help articles and guides.
- Engage with users in the community to build trust and improve product understanding.
- Collaborate with the team to prioritize feedback and suggest product improvements.
- Support billing and account-related questions as needed.
Job Requirement / Minimum Qualification:
- Please attach your last CV. Only shortlist candidate will be contacted.
- You have exceptional written and spoken English, with a talent for explaining complex ideas in a simple, friendly way.
- You're a natural problem-solver who loves helping others and isn't afraid to dig into technical details.
- You have experience working with no-code databases or relational databases, and understand how data links together across tables and columns.
- You've used tools like Airtable, Zapier, Make, or similar — and enjoy learning new platforms.
- You're proactive and independent, comfortable working remotely and managing your own time.
- You're empathetic, patient, and always put the user first.
- Bonus: You've worked in a Customer Support or Success role at a SaaS company.
- Bonus: You've created content like guides, videos, or courses to help others learn.
- Bonus: You're familiar with tools like Intercom, HubSpot, Slack, and Noloco itself.
Other Position
Jobs Summary
JOB LEVEL
experienced,We Welcome Everyone
JOB CATEGORY
IT Related Services,Customer support
Jobs Summary
JOB LEVEL
experienced,We Welcome Everyone
JOB CATEGORY
IT Related Services,Customer support
About Noloco
Your mission is to ensure every Noloco user feels supported, confident, and successful in building with our platform. You'll be the first point of contact for our users, guiding them through technical questions, gathering feedback, and helping turn their challenges into opportunities to improve both our product and their experience.
OFFICE ADDRESS