Technical Support Engineer - IBMC Business Group, Remote

Deadline: application closes on Apr, 23 or Open until filled from  Indeed Job Listing

🎯 Job Responsibility / Description:

• 📌 Respond to and resolve complex technical inquiries related to SaaS and IT services
• Identify, troubleshoot, and provide solutions for cloud infrastructure and web application issues
• Maintain accurate documentation of customer interactions and resolutions
• Deepen product knowledge to provide superior technical guidance
• Provide feedback to engineering teams for product improvement

📋 Job Requirement / Minimum Qualification:

• 📌 Minimum 2 years of experience in IT or technical customer support
• Solid knowledge of AWS, web development, programming logic, and computer networks
• Excellent English communication skills (mandatory)
• Strong analytical and problem-solving skills
• Ability to work PST hours (GMT-8), 5PM–2AM Jakarta time
• Preferred: background or proficiency in programming for debugging

Other Position
Jobs Summary
JOB LEVEL: Experienced
JOB CATEGORY: Technical Support / IT Services
EMPLOYMENT TYPE: Full-time, Remote
SALARY / BENEFITS: Up to Rp. 15,000,000 per month + health insurance and perks

🌟 About IBMC Business Group

🚀 IBMC Business Group supports clients in SaaS and IT services sectors.

🌍 Provides global exposure and opportunities to work with international stakeholders.

💡 Offers career advancement, remote flexibility, and health insurance coverage.

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📍 OFFICE ADDRESS: Remote (Indonesia)