Remote Bilingual Customer Support (Indonesian/English) - Music Streaming - 10/2025 - ModSquad , Remote - Indonesia

deadline of application is on Sep, 15 from  https://id.indeed.com/viewjob

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Remote Bilingual Customer Support (Indonesian/English) - Music Streaming - 10/2025 field have been opened and published up to the specified time.
  • As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in Indonesian and English.
  • Orientation Hours (Pacific Time):
  • 40 hours per week are required for the 8-week orientation period.
  • Orientation phase 1 : 4 weeks, 4 AM - 1PM
  • Orientation phase 2 : 4 weeks, self-scheduled between the hours of 4 AM - 9 PM
  • Available Production Hours (Pacific Time):
  • Daily, 4 AM - 9 PM
  • Project Commitments:
  • 25 hours per week
  • 12 hours are required on Saturday and/or Sunday
  • 180 days (as needed by ModSquad)

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • You have strong desire to create a unique experience for each individual customer.
  • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
  • You've provided Customer Support via inbound web messages in the past.
  • You've provided web messaging support to 3-5 customers at the same time .
  • You are professional/business level proficient in Indonesian and English.
Other Position
 Jobs Summary
JOB LEVEL
Professional,Proficiency
JOB CATEGORY
Customer Service,Customer Support,Consultant,Konsultan

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.


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