Customer Service Associate (Indonesian Market) Traze - Zeal Group , Jakarta
deadline of application is on Jul, 20 from https://jobs.workable.com/
Job Responsibility /Description:
- This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Customer Service Associate (Indonesian Market) Traze field have been opened and published up to the specified time.
- Provide response to all customer enquiries (online chats, emails and calls) on timely and accurate manner.
- Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks.
- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day.
- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
- Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
- Responsible to provide good customer experience on every interaction with clients.
- Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
Job Requirement / Minimum Qualification:
- Please attach your last CV. Only shortlist candidate will be contacted.
- Candidate must possess at least a Diploma/Degree.
- At least 1 to 3 years of relevant experience in customer service / contact centre.
- Experience gained in Forex/Trading industry will be an added advantage.
- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Fluency in Indonesia & English language (verbal and written) is a must.
- Must be able to work on shifts.
Jobs Summary
JOB LEVEL
Diploma,Experienced,
JOB CATEGORY
Customer Support,Clent Service,Financ
About Zeal Group
Our Customer Service department at Zeal Group plays a pivotal role in supporting our clients and stakeholders by addressing their needs across a range of products and services. The team is structured into various divisions, each catering to different types of clients and stakeholders, whether on the front end or back end. This dynamic setup enables us to tackle specific challenges and ensure a seamless client journey. While our products are designed to be intuitive, there are always areas for improvement. We are seeking a Customer Service Associate who is adaptable and ready to step into evolving roles based on business needs.
OFFICE ADDRESS